My Home Move Conveyancing

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Frequently asked questions

Below you’ll find answers to the questions we get asked the most.

Most frequent

Process

If I instruct will I get a named solicitor?

Once you instruct us, your transaction will be managed by your dedicated conveyancer. We will provide you with their details and these will be visible on our online case management tool too.

What happens if my sale falls through?

In terms of fees, on a sale, we only charge our legal fees on completion of the sale. If the sale was to fall through, there will be no fees due making this transaction financially risk free for you.

What happens if my purchase falls through

We offer a no move no fee service, this means that you do not pay us any legal fees if the transaction falls through without you changing your mind. If you have already paid for searches, we will honour searches free of charge on an alternate property you may decide to buy when you return to use our services

Do I have to send anything by post?

We have removed postal requirements where possible by allowing you to upload and download documents using our case management tool. There are a limited number of documents that do have to be sent via posts due to originals being required.

Do you work only by telephone?

You have access to your dedicated conveyancer via telephone and email. You can also access your online case file 24/7 where you can complete tasks requiring your attention or see progress updates.

What do I need searches for?

If you are buying with a mortgage, your mortgage providers require searches to be carried out. Searches are optional for cash buyers, however recommended to ensure clients know the detail of the property and local area.

Why do I need Searches?

If you are buying with a mortgage, your mortgage provider requires searches to be carried out. Searches are optional for cash buyers, however recommended to ensure clients know the detail of the property and local area.

How do I add a second client to the transaction?

Shortly after your instruction, you will receive an email from eWay, our online case management system. All you need to do is register your password and complete your starter form, this is where you can add details of additional clients.

I am selling my property, what do I need to do next?

All you need to do is instruct our services and complete our starter form which can be done via the case management tool. This is sent within a few hours of you instructing us. Here you will find details of your conveyancer which you can share with estate agents involved, they will send us a sales memorandum and this will progress your property sale. Please find more details on our guide to selling a house.

Why do I have to pay stamp duty?

Stamp duty is a form of tax required by law.

How long will my transaction take?

We aim to work on an average of 6-8 weeks, there are many factors that could dictate the length of time required to complete your transaction. For examples, the solicitors of the other parties responding in time, findings from searches requiring attention etc. For more details, please read our guide on how long the conveyancing process takes.

Would I need to come to your office?

We are an online conveyancing company and act for clients anywhere in England and Wales. We make it easy for our clients by removing the need to visit our offices through use of our online case management tool to which you will have access 24/7.

What is no move no fee?

We offer a no move no fee service, this means that you do not pay us any legal fees if the transaction falls through without any fault of your own. If you have already paid for searches, we will honour searches free of charge on an alternate property you may decide to buy when you return to use our services.

What is search guarantee?

If you have already paid for searches and your transaction falls through at no fault of yourself, we will honour searches free of charge on an alternate property you may decide to buy when you return to use our services.

How do I obtain a quote?

You can obtain a quote via www.myhomemoveconveyancing.co.uk. All you need to do is fill in some basic details of the property and a quote will be generated for you.

What are the next steps

The next step from here is to click the instruct us button on the website and provide some basic correspondence details, we will then set you up with an online case file and send you a link within 2 working hours, all you need to do is register a password and follow the on screen instruction to complete the starter form.

How do I instruct you?

The next step from here is to click the instruct us button on the website and provide some basic correspondence details, we will then set you up with an online case file and send you a link within 2 working hours, all you need to do is register a password and follow the on screen instruction to complete the starter form.

I want to accept the quote

The next step from here is to click the instruct us button on the website and provide some basic correspondence details, we will then set you up with an online case file and send you a link within 2 working hours, all you need to do is register a password and follow the on screen instruction to complete the starter form.

I would like to raise a complaint

If we are acting on your case and have not met the expected service levels, you can raise this to a conveyancing manager by using the rate our service option on the right hand side of your eWay login.

First time buyer

I’m a first time buyer, where do I start?

First step is to have an offer accepted on a property, then instruct us to look after the legal side and deal with the estate agents.You can find more detailed information in our first time buyers guide.

The Company

Are you a solicitor?

We are a conveyancing firm that specialise in property law unlike solicitors that take on a wide array of work including property law

Are you the same as Premier Property Lawyers?

We are a trading name under Premier Property Lawyers, My Home Move Conveyancing works directly with the public whereas other parts of Premier Property Lawyers works with partners such as estate agents.

What are your company details?

My Home Move, Frances Way, Grove Park, Enderby, Leicester, LE19 1SH

Where is your office based?

We are a national online conveyancing company with offices in Leicester, Northampton, Newcastle and Manchester. We act for clients anywhere in England and Wales. We make it easy for our clients by removing the need to visit our offices through use of our online case management tool to which you will have access 24/7.

Are you regulated by the CLC?

Yes.

My complaint has not been responded to properly

You can escalate your complaint by putting it in writing to regulatoryoversight@premierpropertylawyers.com.

I would like access to my data

Please send us your request in writing to regulatoryoversight@premierpropertylawyers.com.

I would like you to remove all of my personal data

Please send us your request in writing to regulatoryoversight@premierpropertylawyers.com.

Cost

Do I have to send anything by post?

We have removed postal requirements where possible by allowing you to upload and download documents using our case management tool. There are a limited number of documents that do have to be sent via posts due to originals being required.

Do you work only by telephone?

You have access to your dedicated conveyancer via telephone and email. You can also access your online case file 24/7 where you can complete tasks requiring your attention or see progress updates.

I am buying a property in Scotland, can you act?

Unfortunately we cannot act for properties in Scotland. You would have to appoint a lawyer there to carry out the transaction.

I am selling a property in Scotland, can you act?

Unfortunately we cannot act for properties in Scotland. You would have to appoint a lawyer there to carry out the transaction.

How come stamp duty is so high?

Stamp duty is a form of tax required by law with the amount dictated by HM Revenue and Customs.

Help to buy

How does the Help to buy scheme work?

The help to buy ISA contains your savings, the government will contribute towards the property cost based on the ISA type you have. We will work with your ISA provider and retrieve the amount due as part of the help to buy scheme towards the purchase of your property.

Get in touch

Quotation Team

If you would like to discuss a quotation you have received please call our Quotation Team on

0333 234 4425

Monday - Tuesday

9am

-

7pm

Wednesday - Friday

9am

-

5pm

Conveyancing Team

If you would like to speak to someone about your case please call our Conveyancing Team on

0333 234 4396

Monday - Thursday

8am

-

8pm

Friday

8am

-

7pm

Saturday

9am

-

4pm

Sunday

10am

-

3pm