My Home Move Conveyancing

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Frequently asked questions

Below you’ll find answers to the questions we get asked the most.

Most frequent

Process

If I instruct, will I get a named lawyer?

Yes. Once you instruct us, your transaction will be managed by your dedicated conveyancer. We will provide you with their details and these will be visible in our online case management tool too. This person will see your case through from beginning, all the way through to completion. Quite often each conveyancer will schedule calls with you to review your case and ensure progress is being made towards completion.

What happens if my sale falls through?

As hard as it is for all parties when a sale falls through, sometimes it happens due to reasons outside of your (or our) control. We have a ‘No Move, No Fee’ guarantee. So if the transaction falls through, you don’t pay our legal fees.

What happens if my purchase falls through

We offer a ‘No Move, No Fee’ guarantee; this means you won’t pay any legal fees if the transaction falls through (at no fault of your own). If you have already paid for searches on this property, we will honour searches free of charge on an alternate property you may decide to buy when you return to use our services.

Do I have to send anything by post?

We have removed postal requirements where possible by allowing you to upload and download documents using our case management tool (eWay). There are a very limited number of documents that do have to be sent via post due to originals being required, but we will let you know of any documents like this as your case progressed.

Do you work only by telephone?

You have access to your dedicated conveyancer via telephone and email. You can also access your online case file via our eWay app 24/7 where you can complete tasks requiring your attention or see progress updates.

What do I need searches for?

If you are buying with a mortgage, your mortgage provider will require searches to be carried out. They are done to check if there is anything you need to know about the property and that there are no problems for you to be concerned about.

The most common searches obtained on a purchase are a Local Authority search (which details planning and building regulation applications, conservation area and listed building applications, road schemes and environmental issues etc.) and a water and drainage search (to confirm that you are connected to the water mains and sewerage system).

We will also obtain an environmental report. This will detail the likelihood of the property lying on contaminated land and any flooding or subsidence risks or any other environmental issues which may affect the property. Searches are optional for cash buyers, however recommended to ensure clients know the detail of the property and local area.

Why do I need Searches?

They are in place to protect the interests of both yourself and your mortgage company, and your mortgage provider will require these searches to be carried out. They serve to highlight any permitted planning requests, flood plains, landslips, conservation areas as well as proposals for new roads, contaminated land or building regulations. (These are to name just a few!) Searches are optional for cash buyers, however, they are recommended to ensure you know the detail of the property and local area and to avoid any surprises later down the line.

How do I add a second client to the transaction?

Shortly after your instruction, you will receive an email from eWay, our online case management system. All you need to do is register your password and complete your starter form, this is where you can add details of additional clients.

I am selling my property, what do I need to do next?

All you need to do is instruct us as your legal representative. You start this process by completing our online quote form which you can then instruct us immediately afterwards if you wish. Then, complete our online starter form which can be done via eWay, our online case management tool. This will be sent within a few hours of you instructing us. Here you will find details of your named conveyancer, which you can share with estate agents involved, they will send us a sales memorandum and this will progress your property sale.

Why do I have to pay stamp duty?

You must pay Stamp Duty Land Tax (SDLT) if you buy a property or land over a certain price in England and Northern Ireland. This is a tax controlled and imposed by HM Revenue and Customs’ (HMRC) and it is required by law. Stamp duty is calculated based on varying factors such as property price first time buyers, second/investment property. During your quote, we will calculate the Stamp Duty Land Tax for you and include it in our fee, so that you can see the total amount you will need to pay us with no surprises on your final bill.

How long will my transaction take?

We aim to work on an average of 6-8 weeks, however there are many factors that could dictate the length of time required to complete your transaction. For example, the speed at which the solicitors of the other parties respond, findings from searches requiring attention, etc may slow things down. As a loose indication, you may be looking at less than three months if you’re not involved in a chain, while transactions that are within a chain can sometimes take up to six months. Your conveyancer will keep you updated with a guide to our estimated completion date as they progress your case. For more details, please read our guide on how long the conveyancing process takes.

Would I need to come to your office?

No. We are an online conveyancing company and we act for clients anywhere in England and Wales. We make it easy for you by removing the need to visit our office, through use of our online case management tool to which you will have access 24/7. You simply take photos to upload your documents rather than dropping off files to our office. Of course, if you are local to us you are more than welcome to pop in.

What is No Move, No Fee?

We offer a ‘No Move, No Fee’ guarantee; this means that you won’t pay any legal fees if the transaction falls through. If you have already paid for searches, we will honour searches free of charge on an alternate property you may decide to buy when you return to use our services.

What is a search guarantee?

If you have already paid for searches and your transaction falls through at no fault of your own, we will honour searches free of charge on an alternate property you may decide to buy when you return to use our services.

How do I obtain a quote?

You can obtain a quote via www.myhomemoveconveyancing.co.uk. All you need to do is fill in some basic details into our online quote form and a quote will be generated for you. You may also speak to an expert Quotation Advisor on 0333 234 4425 – they will be able to advise you on the finer details, especially on transactions that aren’t quite straightforward.

What are the next steps after a quote?

The next step from your quote is to click the ‘instruct us’ button on the website or your quote email, or call our quote advisors on 0333 234 4425. We will then set you up with an online case file and send you a link within 2 working hours. You simply register a password and follow the on screen instruction to complete the starter form.

How do I instruct you?

Get a quote on our homepage and then click the ‘instruct us’ button on the website or your quote email, or call our Quote Advisors on 0333 234 4425. We will then set you up with an online case file and send you a link within 2 working hours. You simply register a password and follow the on screen instruction to complete the starter form.

I want to accept the quote

Great! Simply click ‘instruct us’ on your quote or quote email, or call our Quote Advisors on 0333 234 4425.

I would like to raise a complaint

We’re sorry to hear that you want to raise a complaint. If we are acting on your case and we have not met the expected service levels, you can raise this to a conveyancing manager by using the rate our service option on the right hand side of your eWay login.

What is conveyancing?

Conveyancing is the term used to describe the legal process involving the transfer of property ownership from one person to another. A solicitor can usually undertake conveyancing work as part of the wide range of legal transactions they can operate on. However, this is our sole area of focus and expertise, and all of our legal professionals are either solicitors or licensed conveyancers. This means we are experts in our field.

First time buyer

I’m a first time buyer, where do I start?

The first step we advise is to receive some financial advice to understand the mortgage process and what you might be accepted for. The second step is to have your offer on a property accepted. That’s when you can then instruct us to look after the legal side of your transaction. You can find more detailed information in our first time buyers guide.

The Company

Are you a solicitor?

We are a conveyancing firm that specialise in property law. Unlike other solicitors who may take on a wide array of legal work, property law is our main area of focus.

Are you the same as Premier Property Lawyers?

We are a trading name under Premier Property Lawyers. My Home Move Conveyancing works directly with the public, whereas other parts of Premier Property Lawyers works with partners such as estate agents.

What are your company details?

My Home Move, Frances Way, Grove Park, Enderby, Leicester, LE19 1SH

Where is your office based?

We are a national online conveyancing company with offices in Leicester, Northampton, Newcastle and Manchester. We act for clients anywhere in England and Wales. We make it easy for our clients by removing the need to visit our offices through use of our online case management tool to which you will have access 24/7.

Who are you regulated by?

We are regulated by the Council for Licensed Conveyancers. The CLC are the specialist property law regulator meaning you can have peace of mind that we are regulated and compliant.

My complaint has not been responded to properly

You can escalate your complaint by putting it in writing to regulatoryoversight@premierpropertylawyers.com.

I would like access to my data

Please send us your request in writing to regulatoryoversight@premierpropertylawyers.com.

I would like you to remove all of my personal data

Please send us your request in writing to regulatoryoversight@premierpropertylawyers.com.

Can I recommend a friend?

Yes! We offer a Refer a Friend scheme where you will receive a £100 Amazon Gift Card for each friend who completes a transaction with us, and your friend will also receive a £100+VAT discount on their legal fees. You can find out more here https://myhomemoveconveyancing.co.uk/refer-a-friend/

Cost

Do I have to send anything by post?

We have removed postal requirements where possible by allowing you to upload and download documents using our case management tool (eWay). There are a very limited number of documents that do have to be sent via post due to originals being required, but we will let you know of any documents like this as your case progressed.

Do you work only by telephone?

You have access to your dedicated conveyancer via telephone and email. You can also access your online case file 24/7 where you can complete tasks requiring your attention or see progress updates.

I am buying a property in Scotland, can you act?

Unfortunately we cannot act for properties in Scotland. You would have to appoint a lawyer there to carry out the transaction.

I am selling a property in Scotland, can you act?

Unfortunately we cannot act for properties in Scotland. You would have to appoint a lawyer there to carry out the transaction.

Why is Stamp Duty the cost it is?

This is a tax controlled and imposed by HM Revenue and Customs’ (HMRC), and as such is set by them. During your quote, we will calculate exactly what your Stamp Duty Land Tax (SDLT) charge will be, and we’ll automatically calculate any discount or relief you may be entitled to – for example, you’re a first time buyer.

Why do I need to pay a mortgage fee?

If you have a mortgage on the property then this fee is for us to take care of the legal work involved in the mortgage. You may find that most other legal firms or solicitors will charge a similar fee.

I’m selling, why do I need to pay a mortgage fee?

If you have a mortgage on the property you are selling, then this fee covers the legal work involved in settling the mortgage with your current lender.

I’m buying, when do I pay you?

If the mortgage lender requires searches we would need to take upfront payment for these so we can order the search packs for you. The nominal fee for these searches is £375 (inc VAT) regardless of property value. If you are not taking a mortgage then the searches are not mandatory, although we would still recommend them for your own peace of mind. If you choose not to take them, the £375 payment will not be required . The other fees will all be payable before completion.

What stamp duty do I need to pay?

You must pay Stamp Duty Land Tax (SDLT) if you buy a property or land over a certain price in England and Northern Ireland. This is a tax controlled and imposed by HM Revenue and Customs’ (HMRC). Stamp duty is calculated based on varying factors such as property price first time buyers, second/investment property. During your quote, we will calculate the Stamp Duty Land Tax for you and include it in our fee, so that you can see the total amount you will need to pay us with no surprises on your final bill.

Why do you charge a fee for dealing with my Stamp Duty?

The Stamp Duty land tax fee is our charge for dealing with the Inland Revenue and completing the reports they require. This is included within our quote to you so there are no hidden fees. You may find that other solicitors and legal firms also charge a similar fee.

Your quote seems expensive?

If you are seeing less expensive quotes then please be sure to check the terms/conditions for hidden/uncapped fees. Some legal firms will give an estimate initially rather than a fixed price, and not everyone will include everything as standard initially – meaning you could face hidden costs on your final bill. Our fee also includes your Stamp Duty Land Tax, so please ensure any other quotes you are receiving also include this amount. Don’t forget that we also strive to offer a five-star service, and we offer a ‘No Move, No Fee’ guarantee.

Help to buy

How does the Help to Buy scheme work?

The first thing to note is that there are two Help to Buy schemes: Help to Buy Equity Loan and Help to Buy ISAs. With a Help to Buy: Equity Loan the Government lends you a percentage of the cost of your newly built home, so you’ll only need a small cash deposit and a mortgage to make up the rest. You won’t be charged loan fees on the Government-lent loan for the first five years of owning your home. With a Help to Buy: ISA, the ISA contains your savings and the Government will contribute towards the property cost based on the ISA type you have. We will work with your ISA provider and retrieve the amount due as part of the help to buy scheme towards the purchase of your property.

Is there an extra charge if I use my help to buy ISA?

Yes. There is a small fee of £60 (including VAT) for each ISA held as they require additional work to be undertaken. You may find that most other legal firms or solicitors will charge a similar fee.

Get in touch

Quotation Team

If you would like to discuss a quotation you have received please call our Quotation Team on

0333 234 4425

Monday - Tuesday

9am

-

7pm

Wednesday - Friday

9am

-

5pm

Conveyancing Team

If you would like to speak to someone about your case please call our Conveyancing Team on

0333 234 4396

Monday - Thursday

Open

8am

-

8pm

Friday

8am

-

7pm

Saturday

9am

-

4pm

Sunday

10am

-

3pm