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FAQs

Below you’ll find answers to the questions we get asked the most.

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FAQs

Are you a solicitor?

We are a conveyancing firm that specialise in property law unlike solicitors that take on a wide array of work including property law

Are you the same as Premier Property Lawyers?

We are a trading name under Premier Property Lawyers, My Home Move Conveyancing works directly with the public whereas other parts of Premier Property Lawyers works with partners such as estate agents.

I am buying from an auction, can you deal with this?

Yes, we complete hundreds of auction property cases each year and the vast majority of these within 28 days.

Do you review legal packs pre-auction?

Yes, we do review Auction Packs there is an additional cost of £300 +VAT for this.

I’m buying at an auction and need a quick turn around, would you be able to do this?

Yes, we complete hundreds of auction property cases each year and the vast majority of these within 28 days.

Do you deal with buy to let properties?

Yes, we do.

Do you deal with commercial properties?

I am a sorry to say that we are purely residential conveyancers and as such can’t deal with commercial properties.

What are your company details?

My Home Move, Frances Way, Grove Park, Enderby, Leicester, LE19 1SH

Where is your office based?

We are a national online conveyancing company with offices in Leicester, Northampton, Newcastle and Manchester. We act for clients anywhere in England and Wales. We make it easy for our clients by removing the need to visit our offices through use of our online case management tool to which you will have access 24/7.

I don’t have the purchase details yet, can I still proceed?

We can proceed without property details though the price of the property will affect the quoted price. If the property price was to change the quote would differ.

I’m a first time buyer, where do I start?

First step is to have an offer accepted on a property, then instruct us to look after the legal side and deal with the estate agents.You can find more detailed information in our first time buyers guide.

What do your fees include?

Our fees include the legal costs we charge for our services and also costs paid to third parties such as the land registry, mortgage provider etc. The quote is based on the information provided, if there is additional information such as use of a help to buy ISA, then please do let us know so we can quote correctly.

How does the Help to buy scheme work?

The help to buy ISA contains your savings, the government will contribute towards the property cost based on the ISA type you have. We will work with your ISA provider and retrieve the amount due as part of the help to buy scheme towards the purchase of your property.

Do you deal with the help to buy scheme?

Yes we do. You can find more detailed information in our help to buy scheme guide.

Is there an extra charge if I use my help to buy ISA?

We do deal with the help to buy ISA’s, there is an extra fee of £60 including VAT for each ISA held as they require additional work to be undertaken.

Does the quote include VAT?

VAT is included in the quote you have taken from our website, the amount of VAT is displayed in the breakdown of the quote on the website and in the email we have sent you.

Do you deal with the purchase of land?

We do not act for sole land transactions, if you are buying property and land together, we will be able to act for you as long as they are on the same title deeds.

Do you deal with the sale of land?

No, we do not deal with this type of transaction.

I would like to buy a property, it will be through a Limited Company, can you act?

Yes, we can act on behalf of a limited company as long as the property is not being sold to/purchased by any of the company directors.

I would like to sell a property, it will be through a Limited Company, can you act?

Yes, we can act on behalf of a limited company as long as the property is not being sold to/purchased by any of the company directors.

I would like to remortgage a property, it will be through a Limited Company, can you act?

No, we do not deal with remortgages for limited companies.

Why do I need to pay a mortgage fee?

If you have a mortgage on the property then this fee is for us to redeem the mortgage for you.

I’m selling why do I need to pay a mortgage fee?

If you have a mortgage on the property then this fee is for us to settle the mortgage for you with your current lender.

If I instruct will I get a named solicitor?

Once you instruct us, your transaction will be managed by your dedicated conveyancer. We will provide you with their details and these will be visible on our online case management tool too.

What happens if my sale falls through?

In terms of fees, on a sale, we only charge our legal fees on completion of the sale. If the sale was to fall through, there will be no fees due making this transaction financially risk free for you.

I’m selling, when do I pay you?

In terms of fees, on a sale, we only charge our legal fees on completion of the sale. If the sale was to fall through, there will be no fees due making this transaction financially risk free for you.

I’m buying, when do I pay you?

If the mortgage lender requires searches we would need to take upfront payment for these so we can order the search packs for you, if there is no mortgage then the searches are optional so payment will not be required to start work. The fees will be payable at exchange.

I am buying a property in Northern Ireland, can you act?

Unfortunately, we do not.

I am selling a property in Northern Ireland, can you act?

Unfortunately, we do not.

I am remortgaging a property in Northern Ireland, can you act?

Unfortunately, we do not.

What happens if my purchase falls through?

We offer a no move no fee service, this means that you do not pay us any legal fees if the transaction falls through without you changing your mind. If you have already paid for searches, we will honour searches free of charge on an alternate property you may decide to buy when you return to use our services

Are you regulated by the CLC?

Yes.

Do I have to send anything by post?

We have removed postal requirements where possible by allowing you to upload and download documents using our case management tool. There are a limited number of documents that do have to be sent via posts due to originals being required.

Do you work only by telephone?

You have access to your dedicated conveyancer via telephone and email. You can also access your online case file 24/7 where you can complete tasks requiring your attention or see progress updates.

Would you be able to act on a right to buy?

Yes. For more details, please take a look at our guide on the right to buy scheme.

I am buying a property in Scotland, can you act?

Unfortunately we cannot act for properties in Scotland. You would have to appoint a lawyer there to carry out the transaction.

I am selling a property in Scotland, can you act?

Unfortunately we cannot act for properties in Scotland. You would have to appoint a lawyer there to carry out the transaction.

I am remortgaging a property in Scotland, can you act?

Unfortunately we cannot act for properties in Scotland. You would have to appoint a lawyer there to carry out the transaction.

What do I need searches for?

If you are buying with a mortgage, your mortgage providers require searches to be carried out. Searches are optional for cash buyers, however recommended to ensure clients know the detail of the property and local area.

How much are Searches?

Your search pack of £275+VAT on your quote is for local, water, environmental and drainage searches. You will notice under the quote it says we ask for an advance payment of £375. This is for the aforementioned search pack and an additional £45 to cover area-specific searches for flood/mining etc. This avoids delays in cases where your mortgage provider requires the additional searches.

How long do Searches take?

Yes we can.

Why do I need Searches?

If you are buying with a mortgage, your mortgage provider requires searches to be carried out. Searches are optional for cash buyers, however recommended to ensure clients know the detail of the property and local area.

How do I add a second client to the transaction?

Shortly after your instruction, you will receive an email from eWay, our online case management system. All you need to do is register your password and complete your starter form, this is where you can add details of additional clients.

I am selling my property, what do I need to do next?

All you need to do is instruct our services and complete our starter form which can be done via the case management tool. This is sent within a few hours of you instructing us. Here you will find details of your conveyancer which you can share with estate agents involved, they will send us a sales memorandum and this will progress your property sale. Please find more details on our guide to selling a house.

What stamp duty do I need to pay?

Stamp duty is calculated based on varying factors such as first time buyers, second/investment property. As long as you have selected the right options when generating your quote, the stamp duty will be calculated correctly for you.

Why do I have to pay stamp duty?

Stamp duty is a form of tax required by law.

How come stamp duty is so high?

Stamp duty is a form of tax required by law with the amount dictated by HM Revenue and Customs.

Why is there a stamp duty land tax fee?

The Stamp Duty land tax fee is our charge for dealing with the Inland Revenue and completing the reports the require.

How long will my transaction take?

We aim to work on an average of 6-8 weeks, there are many factors that could dictate the length of time required to complete your transaction. For examples, the solicitors of the other parties responding in time, findings from searches requiring attention etc. For more details, please read our guide on how long the conveyancing process takes.

Do you do Transfer of Equity?

We do, however these need to be quoted separately. Please call 0333 234 4425 for more information

Your quote is too expensive.

If you are seeing cheaper-looking quotes then please be sure to check your terms/conditions for hidden/uncapped fees as some companies will give an estimate initially rather than a fixed price and not everyone will include everything as standard initially, thus increasing your costs as you progress. We also operate a no move no fee and search guarantee.

I am buying a property in Wales, can you act?

Yes. This does need to be quoted differently due to the Welsh Land Transaction Tax being different to Stamp Duty Land Tax. Please call 0333 234 4425 for more information.

I am selling a property in Wales, can you act?

Yes we do.

I am remortgaging a property in Wales, can you act?

Yes we do.

Do you write wills?

Unfortunately, we do not.

Would I need to come to your office?

We are an online conveyancing company and act for clients anywhere in England and Wales. We make it easy for our clients by removing the need to visit our offices through use of our online case management tool to which you will have access 24/7.

I would like to raise a complaint

If we are acting on your case and have not met the expected service levels, you can raise this to a conveyancing manager by using the rate our service option on the right hand side of your eWay login.

My complaint has not been responded to properly

You can escalate your complaint by putting it in writing to regulatoryoversight@premierpropertylawyers.com.

I would like access to my data

Please send us your request in writing to regulatoryoversight@premierpropertylawyers.com.

I would like you to remove all of my personal data

Please send us your request in writing to regulatoryoversight@premierpropertylawyers.com.

What is no move no fee?

We offer a no move no fee service, this means that you do not pay us any legal fees if the transaction falls through without any fault of your own. If you have already paid for searches, we will honour searches free of charge on an alternate property you may decide to buy when you return to use our services.

What is search guarantee?

If you have already paid for searches and your transaction falls through at no fault of yourself, we will honour searches free of charge on an alternate property you may decide to buy when you return to use our services.

How do I obtain a quote?

You can obtain a quote via www.myhomemoveconveyancing.co.uk. All you need to do is fill in some basic details of the property and a quote will be generated for you.

What are the next steps

The next step from here is to click the instruct us button on the website and provide some basic correspondence details, we will then set you up with an online case file and send you a link within 2 working hours, all you need to do is register a password and follow the on screen instruction to complete the starter form.

How do I instruct you?

The next step from here is to click the instruct us button on the website and provide some basic correspondence details, we will then set you up with an online case file and send you a link within 2 working hours, all you need to do is register a password and follow the on screen instruction to complete the starter form.

I want to accept the quote

The next step from here is to click the instruct us button on the website and provide some basic correspondence details, we will then set you up with an online case file and send you a link within 2 working hours, all you need to do is register a password and follow the on screen instruction to complete the starter form.

What details do I pass to my Estate Agent?

Your dedicated conveyancers name will show on the top right hand side of your online case file, in the meanwhile, please provide the details below to your estate agent:
My Home Move Conveyancing, Frances Way, Grove Park, Enderby, Leicester, LE19 1SH.

Get in touch

Quotation team

If you would like to discuss a quotation you have received please call our Quotation Team on 0333 234 4425

Quotation team opening times

Monday - Friday

9am - 5pm

Conveyancing team

If you would like to speak to someone about your case please call 0333 234 4396

Conveyancing team opening Times

Monday - Thursday

8am - 8pm

Friday

8am - 7pm

Saturday

9am - 4pm

Sunday

10am - 3pm

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